Terms And Conditions2020-07-29T16:49:45+00:00

Terms & Conditions

  1. Information About Us

SPICE LOUNGE MILDEN LTD t/a Spice Lounge

32 High Street, Mildenhall, Suffolk, IP28 7EA

  1. Your information

When you place orders we require a nickname that you wish us to call you and phone number in order to find or contact you regarding your orders.

Your phone number will be stored on your browser as soon as order is placed and the phone number stored on your browser will be used to find your order status and points awarded if we are providing point award service.

If you wish to reuse card payment session that was previously used in the future, the stored phone number will be used to get simple payment session.

If you wish to be notified about your order status in email form, we will take your email at placing order.

  1. Order

When you place order, we will decide to accept or reject and notification will be sent to you by methods of web page order status update, calling phone number you provided, sending email and/or sending SMS to phone number you provided depending on time and how busy we are and availability of menus

  1. Delivery

When you place an order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.

  1. Cancellation

You may cancel an order without charge at any time before we have started preparing the food (order status is “in Kitchen”). If you wish to cancel an order before it becomes a “in kitchen” status, please contact us immediately.

Unfortunately, despite our, and our driver’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.

You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):

You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the food.

The driver refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).

6, Change

You may change an order without charge at any time before we have started preparing the food (order status is “in Kitchen”). If you wish to change an order before it becomes a “in Kitchen” status, please contact us immediately.

  1. Refund

Cancellation after an order becomes a “in kitchen” status, we will not be able to refund you. We do our best to keep our food quality high. You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been provided do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the items. We will provide a refund in respect of the affected part of the item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.

  1. Age Restricted Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Deliveroo operates the Challenge 25 age verification policy whereby customers who look under aged 25 will be asked by the delivery driver to provide proof that they are aged 18 or over. The driver may refuse to deliver any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Restaurant and the delivery driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.

Apple Pay Privacy Policy

Using your personal data

This privacy policy explains how your personal data is used in the Apple Payment Service (Apple Pay). This is in addition to the uses of your personal data described in the data protection statement.
We will collect personal data when you set up an account with us, to verify your card(s) and to facilitate your use of Apple pay once you’ve registered your card as a digital card. Information about your Digital Card and your latest transactions will be stored on your Apple device so you can make contactless or in-app transactions.
We will use your information to make a report or notification about our products or services. We’ll use your details to send you service messages about Apple Pay via notifications, email, or SMS.

Sharing your personal data

You agree that Your Digital Card data and contact and shipping details for Apple Pay in-app transactions can be shared with retailers so they can deal with your transactions.
If you’ve switched on-location services, Apple (Apple Distribution International and Apple Inc.) may see your locational data. For more information, please see Apple’s Privacy Policy.
Please note that our mobile application is not responsible for the security of the Apple Pay service or any third party provider to Apple. Any information you give them is covered by their own Terms and Conditions.